Frequently Asked Questions

Genvi offers a curated selection of clothing and accessories that blend romantic silhouettes, rich natural fabrics, and heritage-inspired details. From versatile everyday pieces to intricate embroidered garments, each item is thoughtfully designed to carry cultural memory into modern form.

We believe that true sustainability begins with intention. That’s why we prioritise natural fibres such as linen, cotton, and viscose - materials that are breathable, long-lasting, and lower in environmental impact. We produce in small batches to minimise waste and ensure quality, and our packaging is designed to be both elegant and mindful.

We believe in balance—in craft, in life, in how things are made. Some Genvi items are handmade by local artisans using traditional techniques, while others are produced with the help of machines to meet functional needs and varied preferences. We honour both approaches and strive to make them accessible, without allowing one to cancel out the other.

To preserve the craftsmanship and delicate materials:

• Hand wash in cold water using a gentle detergent.
• If using a washing machine, place the item in a mesh laundry bag and select a delicate cycle.
• Do not wring, twist, or soak embroidered or beaded garments.
• Lay flat or hang to dry in the shade.
• For embroidered items, you may gently iron them inside-out or place a pressing cloth on top to protect the stitches.
• For beaded items, avoid direct contact with the iron — instead, use a pressing cloth or steam from a distance to prevent damage.

You can review our full return and refund policy here. In summary, we accept returns on eligible items that are unworn, unwashed, and returned in original packaging within the stated timeframe. Handmade and final sale items may be non-returnable—please check the product page for specific details.

Yes, we ship to most countries worldwide. Delivery times and shipping rates vary depending on your location and will be calculated at checkout. Customs duties or taxes (where applicable) are the responsibility of the customer.

We currently offer free shipping to 24 countries on orders above $150. You can find the full list below. Standard delivery times apply, and any customs duties or taxes (where applicable) remain the responsibility of the customer.

The countries include:

Australia, Austria, Bahrain, Belgium, Canada, Cyprus, Egypt, France, Germany, Greece, Italy, Jordan, Kuwait, Lebanon, Oman, The Netherlands, Qatar, Saudi Arabia, Spain, Switzerland, Türkiye, UAE, UK, and USA.