Privacy Policy
At Genvi, privacy means respect — for your identity, your choices, and your trust. Whether you’re browsing our collections or placing an order, we’re committed to handling your information carefully, transparently, and only when truly needed.
This page explains what we collect, how we use it, and how you can take control.
What We Collect and Why
When you interact with us - through a purchase, a sign-up form, or a simple browse -some information flows through.
You might share things like:
- Your name, email, and delivery address
- Your payment details (which go through secure third-party services like Shopify or Stripe — we never store your card numbers)
- Preferences you select (like language, location, or currency)
- Questions or messages you send us
Some things come through automatically:
- Your IP address, browser, and device type
- Pages you visit, time spent on the site, what brought you here
- Cookies or tools that help us understand how people use the site
We use this information to:
- Process your order and keep you updated
- Provide customer support
- Improve the website experience
- Occasionally, share updates (if you’ve asked us to)
- Detect unusual activity to keep the experience secure
Who We Share It With
Your data is never sold.
In some cases, it’s shared securely with services that help us run our shop:
- Payment and checkout providers
- Shipping and logistics platforms
- Email or analytics tools
These partners are selected carefully and are required to protect your information.
If we’re ever required by law to share information (for example, to prevent fraud or respond to a legal request), we’ll do so responsibly.
Your Choices & Rights
You have the right to know what data we hold, to ask us to correct or delete it, and to opt out of communications you no longer wish to receive.
Where privacy laws like the GDPR (EU/UK), CCPA (California), or similar apply, you may also:
- Request a copy of your personal data
- Object to how it’s used
- Limit how we process it
- Withdraw consent at any time
But even if you're not in one of those regions, we believe your rights matter.
To make a request, email us at privacy@genviofficial.com - we’ll respond promptly and with care.
How Long We Keep Your Info
We keep your order and account information only as long as necessary:
- To complete your purchase
- To provide support or respond to inquiries
- To meet legal, accounting, or security obligations
After that, it's deleted or anonymised.
